Service Request Instructions

Service Instructions

Q: How can I get Service for a product I own?
A: You have Two Options:

  1. You can have an Authorized Service Center (ASC), including the Factory facility, service your light. You can ship the product directly to these Centers. Many of them also offer walk-in service.

    Click here to locate an ASC in you area.

  2. You can receive Priority Service by completing our Online Service Request. For the fastest turn around
    at the Factory:
    • Select the light(s) you will be sending back by adding them to the cart and then simply checkout your cart and fill out some basic information for expedited services.
    • You will also be able to login later to track the progress of your Service Request and you will have a record of your request, which you should save.
    • If a problem is found that is not covered under the warranty, we will contact you with an estimated cost before proceeding.

To begin Click Here

Please Read this Information

When returning a light for Service, please include the following inside the package:

  • If you elected Priority Service, the printed online Service Request.
  • A copy of the proof of purchase, if available. If not available, state the date of purchase and from whom.
  • Your light(s).

When shipping, please use a carrier that can confirm delivery.

The following lights must be returned to the Factory for service:

  • Sidewinder
  • Survivor LED - Except for base plate and bezel assembly
  • TLR - Except for bezel assembly and switch plate
  • Vantage - Except for bezel assembly and switch plate
  • Sidewinder Compact
  • Knucklehead
  • Waypoint Rechargeable
  • SL-20L

To check on the status of all online request Click Here and login.

For all other request.
E-mails should be sent to and the Subject should be ATTENTION SERVICE.
Please indicate who you are, your address, phone number and the model(s) of flashlight being repaired.

Many service requests are covered under warranty.
Refer to the “Support” section of this website for the link to the “Warranty Information”. Or, follow this link.

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